aq77 Privacy Policy – How Your Personal Data Is Handled on Our Philippine Platform

When you register for an aq77 account in the Philippines, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect identity verification documents where required to confirm that you meet the minimum age requirement of 21 years old as mandated by Philippine gaming regulations. During your use of the platform, we automatically gather technical data such as your device type, browser version, IP address, and session activity logs to maintain platform security and improve your experience. Transaction records, including deposits, withdrawals, and wagering history denominated in Philippine pesos, are retained as part of your account history for regulatory compliance and dispute resolution. Any communications you send to our support team, including enquiries submitted through the FAQ page or direct messages, are also stored to help us resolve your concerns accurately and efficiently.

The personal information you provide is used primarily to operate and maintain your aq77 account, process your transactions in Philippine pesos, and deliver the sports and casino-style gaming content available on the platform. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to platform policies — these communications are essential to your account and cannot be opted out of while your account remains active. Where you have provided consent, we may also send promotional communications about platform features, events, and offers relevant to Philippine players; you may withdraw this consent at any time by contacting our support team. Technical data collected during your sessions helps our team identify and resolve platform issues, optimise mobile performance, and detect any unusual activity that may indicate unauthorised access or fraud. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without appropriate human review and, where required, your explicit consent.

aq77 does not sell, rent, or trade your personal information to external parties for their own marketing or commercial purposes. We share data only with carefully selected service providers who assist us in operating the platform, including payment processors that handle PHP transactions, identity verification partners, and technology service providers who support our mobile infrastructure — all of whom are contractually required to handle your data in a manner consistent with this Privacy Policy. We may also disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, including in connection with anti-money laundering obligations or fraud investigations. In the event that aq77 undergoes a corporate restructuring, merger, or acquisition, your personal data may form part of the assets transferred, and you will be notified of any change in data controller as soon as reasonably practicable. Outside of these specific circumstances, your information remains within our controlled environment and is not accessible to unrelated third parties.

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the aq77 platform is encrypted using secure protocols, and sensitive account credentials are stored using one-way hashing techniques that prevent them from being read even by platform staff. Our systems are monitored continuously for suspicious activity, and access to personal data within our organisation is restricted to staff members who require it to perform their specific role. In the event of a data security incident that poses a risk to your rights as a Philippine player, we will notify affected members and the relevant authorities in accordance with applicable data protection regulations as promptly as the circumstances allow. We strongly encourage you to use a unique, strong password for your aq77 account and to contact our support team immediately if you suspect that your login credentials have been compromised.

We retain your personal data for as long as your aq77 account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Transaction records and account verification documents are retained for the minimum periods required under Philippine anti-money laundering and gaming regulatory frameworks, which may extend beyond the closure of your account. Where we no longer have a lawful basis to retain specific categories of your personal information, we will securely delete or anonymise that data in accordance with our internal data lifecycle procedures. Promotional communications preferences and consent records are retained for the period necessary to demonstrate compliance with applicable data protection requirements. If you would like more information about the specific retention periods that apply to your personal data, you are welcome to contact our support team at support at aq77.bio.

As a registered member based in the Philippines, you have the right to request access to the personal data we hold about you, to request corrections where that data is inaccurate, and to request deletion of your data where no legal obligation requires us to retain it. You may also object to certain types of processing, request that we restrict our use of your data pending the resolution of a dispute, and in some cases request the portability of your data in a structured, machine-readable format. To exercise any of these rights, please contact our support team directly at support at aq77.bio and we will respond to your request within a reasonable timeframe consistent with applicable Philippine data protection law. Please note that some requests may be subject to identity verification before we can action them, to protect against unauthorised access to your account information. If you have concerns about the way aq77 handles your personal data, you also have the right to raise a complaint with the relevant data protection authority in the Philippines.